Support

The Tartan is operated by Calverda LLC. This page is the fastest route to help with the website, the iOS app, or any account-related question. Most requests are answered within two business days.

Get in touch

Email: support@calverda.com

For privacy requests (data access, correction, deletion), please include “Privacy” in the subject line so we can route the message correctly.

Common issues

I’m not receiving my sign-in code

Sign-in codes are sent by emailby default. Confirm the email on the sign-in screen matches the one on your account (or the address your organizer invited), and check your spam/junk folder. Codes expire after 15 minutes; if nothing arrives, request a new one. If you’ve opted into SMS and chose “text me instead,” make sure the mobile number matches the one on file — carrier filtering can take 30–60 seconds; reply HELP for a status reply or STOP to opt out of SMS.

I can’t see an event I should have access to

Events on The Tartan are invitation-only. If you believe you should have access to an event but don’t see it in your dashboard, contact the event’s organizer directly — they manage the player roster and we are not able to grant access on their behalf.

I’m not receiving notifications

The Tartan sends notifications through three channels: in-app inbox, SMS, and (when the iOS app is installed) push. If SMS is silent, check that you haven’t replied STOP in the past; reply START to re-opt-in. If push is silent on iOS, check Settings → Notifications → The Tartan and confirm Allow Notifications is on.

I think a sheet entry is wrong

The Sheet is an append-only ledger, so entries aren’t edited in place. If a counterparty hasn’t confirmed yet, you can void the entry yourself from the entry detail. If it’s already confirmed, ask your event admin to amend or void it — both actions are recorded in the audit log.

Manage your account

You can edit your display name, email, and phone number any time from your profile. The Tartan stores no payment details, no Social Security number, and no government ID.

To delete your account and history: email support@calverda.com with the subject line “Privacy — account deletion request” from the email address on file. We complete deletions within 30 days; once removed, your player record, ledger entries, wagers, and history are erased and cannot be recovered. Aggregate financial totals attributable to your event will remain in your event’s admin records for the organizer’s books, with your name redacted.

Mailing address

Calverda LLC
169 Madison Ave STE 15023
New York, NY 10016
United States

Calverda LLC is a New York limited liability company. The Tartan is operated by Calverda LLC; events and outings are run by independent organizers using the platform. See the Terms for the full operating agreement.

Policies

Privacy Policy · Terms of Service · SMS Disclosure · Contact